Refund Policy – House Anatomy Sounds
At House Anatomy Sounds, we sell digital products that are delivered electronically immediately after purchase. Due to the nature of digital content, refund requests are reviewed on a case-by-case basis.
If you experience any technical issue with your purchase, please contact us within 7 days of your order. We will make every reasonable effort to resolve the issue and, where appropriate, provide a replacement, store credit, or refund.
Digital Content and Right of Withdrawal
By purchasing a digital product from House Anatomy Sounds, you expressly consent to the immediate delivery of the digital content.
By completing your purchase, you confirm that you understand the digital content will be made available immediately after your payment has been successfully processed.
Where permitted by applicable law, you acknowledge that once the digital content has been made available for download or access, your statutory right of withdrawal may no longer apply.
Nothing in this policy limits any mandatory consumer rights granted under applicable law.
When We Provide Refunds or Store Credit
We may provide a refund or store credit in the following situations:
- The product is defective.
- The product is substantially different from its description.
- The download cannot be accessed due to an issue caused by us and the problem cannot be resolved within a reasonable time.
When Refunds Cannot Be Granted
Refunds are generally not available in the following situations, particularly where the digital product has already been made available for download or access:
- You changed your mind after purchase.
- You no longer wish to use the product.
- You found an alternative product.
- Your computer or software does not meet the listed system requirements.
- You lack the technical knowledge required to use the product.
- You attempt to use the product with unauthorized, modified, pirated, or cracked software.
Customer Responsibility
Customers are responsible for reviewing the product description and the listed software and hardware requirements before purchasing.
Many of our products require compatible third-party software (such as Ableton Live, Xfer Serum, or other plugins). It is the customer's responsibility to ensure they own the required software versions before completing the purchase.
If you have any questions before purchasing, please contact us and we will be happy to assist you.
Our Commitment
At House Anatomy Sounds, we're committed to helping every customer get the most from our products. If you experience any installation or compatibility issues, please contact our support team before requesting a refund. In most cases, we can quickly resolve technical problems and get you up and running.
