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Frequently asked questions

Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.

Our packs come with samples and presets that are covered under a royalty-free license. This license gives you, the user, a non-exclusive and non-transferable right to use these sounds and presets in your music productions without the need to pay any extra royalties or fees. As a result, you are permitted to distribute your music containing our samples and presets across all major streaming platforms.

Please note that this license does not transfer any intellectual property ownership of the samples or presets to you.

The software requirements can differ depending on the specific sample pack. To ensure full compatibility, we recommend checking the product page for each pack, where you’ll find detailed information about the supported DAW versions and VST plugins.

If you’re having trouble accessing your purchased files or your download links are no longer active, feel free to reach out to our support team for assistance at:

houseanatomymusic@gmail.com

If the product you purchased did not meet your expectations, our support team is available to better understand your situation and find the best possible solution.

We carefully review all refund requests and handle each case individually.

To start the process, please send an email to our support at houseanatomymusic@gmail.com, clearly explaining the issue you encountered and the resolution you are seeking. Our team will respond as soon as possible to assist you in resolving the matter fairly and efficiently.